Yesterday, I had the opportunity to meet with some future users of the "Angry Customer" eLearning module that I've been working on. And once again, it reminded me how important it is to receive feedback as early/often as possible. As I sat down with two end users, they immediately tweaked my scenarios to make then as realistic as possible, and to include more policy ideas. I am grateful for their help, as they will be testing my prototype once I have revamped it a bit. We had a lot of conversations about how to design the learning module in a way that promoted the ideal behavior (or performance), as well as some negative examples for me to build on.
And then there were ideas that needed revising!
Not only was this meeting a lot of fun, the engagement and feedback also promotes buy-in from the users. I'm excited to take their ideas and build upon them.