Prototyping an eLearning Project: The Angry Customer

Thanks to all of you who gave me feedback on my Mapping an eLearning Project post. It's nice to know that I am part of a support system. On that note, I've been working on creating a prototype to take to my "learners" and my stakeholders to review and test. I want to make sure my idea of interactivity matches the expectations of my audience. I also want to make sure my scenario will actually reinforce the actions I want the staff to take. In other words: Will staff behavior change after using this eLearning scenario? I have already brainstormed with my SME, but I want to get a user perspective before I move forward. At this moment, I am using Articulate Storyline to create this module, although I plan to use Captivate and ZebraZapps for others. Additionally, I have some concerns with various software, as I know ahead of time that the users are not allowed to download Flash on their computers. The organization does not have an LMS either, so I will have to publish the scenarios in an accessible way.

One of the branches that I created.
I've added some of the background slides to test them.

So let's get to it: One of the reasons I am enjoying Storyline is that it really connects with the creative and imaginative side of my personality. You can begin to see the fun I'm having with just a small screenshot of the Storyview. Branches and triggers are easy to add, and the illustrated characters are dynamic. Here is an example of the prototyping idea:

I have used very basic shapes as placeholders.

Later, I will add the backgrounds, like the example below:

This was created using Tom Kuhlman's approach to ungrouping clip art!
(Obviously I need to resize the computer!)

I will wait to create more backgrounds until I have tested the interactivity and script of the project. Even though I have a limited number of backgrounds for this project, it still takes some time to create each one. It makes no sense to do that until the prototype is approved by the very people who will be using it--the learners.